hen I student taught many, many moons ago, another company I was using was wonderful and I always thought I would always use them for ordering books. After taking an eight-year break from my career to stay home with my children, I found that their customer service left a lot to be desired. Last year, after another librarian at PSLA recommended I try Mackin. I was so happy I did and I continue to be happy. The services your company includes and the superior customer service you offer is just outstanding! Thank you so much!
School Library Media Specialist
I was a new librarian in a 1:1 school. I knew I needed resources to support literacy while incorporating the awesome technology our students have access to but I didn’t know where to start. It all began with a tweet and it developed into a beautiful, ongoing relationship. As a lover of edtech, VIA is one of those tools that I feel the need to tell everyone about because they just don’t know what they’re missing.
MackinVIA has been there with me every step of my journey and has made this the most exciting, stress-free change I’ve ever made. My teachers are in awe of what I’ve been able to provide to them and to our students. MackinVIA makes me look good. My teachers are impressed, my tech department is impressed, and my administration is impressed. Heck – I’m impressed. The customer service isn’t just there for technical support, they are there to help me with anything and everything. Truly something that is going to revolutionize my library.
I am the Librarian at Luther Burbank Middle School in Burbank, CA. We were looking at the trial program of MackinVia with hopes that it would work well for us. At the time we had no eBook program at all and were just looking around at how we could use it, if we could afford it, and how, if it were useful, we could implement it. Tumblebooks blew us away. We had to have it! We have a number of English language learners, special education, and other students that sometimes struggle with reading. In the few weeks that we tested it out, the results were amazing!
Not only does it tie in with our AR program, but it works for such a wide variety of our students. Our students literally cheered when they heard that we were buying the program and that we were getting the plug-in which would allow them to read at home without internet (many don’t have it at home.)
At the end of the semester we had two boys from Russia enroll in our school district. They are very intelligent boys, who speak English well but are not as comfortable with reading it as yet. During practices for graduation they were in the Library, reading novels on MackinVia! I am thrilled to be able to offer a variety of age appropriate books in other languages to our students. It is a luxury I have not been able to accomplish to my satisfaction until now.
Luther Burbank Middle School
I just want you folks to know that your new system for audiobooks is a big win. The ability to purchase them, have them in our collection, and allow users to access them through MackinVia on their own devices is a tremendous leap forward, and for the first time in ten years, I’m considering budgeting for audiobooks in my collection beginning next year.
Robbinsdale Cooper High School
I have had MackinVIA for over a year and find it just great. The MARC records for our eBook collection flow seamlessly into our cataloging system and I have a link to MackinVIA on my library web page. MackinVIA also houses nearly all our databases and students and staff can access our eBook and database resources anytime/anywhere with Internet access. Service is also top-notch. I have not had any difficulties but, if I did experience problems, with customer service at Mackin I would be able to talk to a real person!
Valley Park Elementary School
Overland Park, KS
Thank you for once again, for the BEST customer service! We adore Mackin and are so glad we transitioned to MackinVIA! Our scholars love the ease of Via and teachers love having access to everything in one simple location! I appreciate all your help!
Library Media Specialist
A third grader joined us mid-year from Kenya. She shared with her teacher that she loves MackinVIA. She logs on at home and reads to her mother. She explained that her mother speaks very little English and that her mother is learning English through MackinVIA!
Reams Road Elementary School
In Palm Beach County, our MackinVIA Shared Collection supports our Battle of the Books competition by making sure all students have access to at least one copy of the books involved. By strategically promoting both our MackinVIA collection and our Battle of the Books competition, participation in both grew dramatically. Once we tapped into our district promotions for summer reading and winter break reading our usage skyrocketed. Students will engage in eBooks if you give proper attention to training your media specialists and creating reasons for those collections to be used.
PBCSD Library Media Services
Using Mackin’s custom color-coded reading bags, we motivated our students to maintain perfect attendance during our Extended School Year. Over 6,000 students were thrilled with the chance to take home their very own backpack full of leveled books … to continue the education process throughout the summer.
Mackin makes it very easy to order books. They save me time by offering books from several publishers, so I do not need to place several orders. They also saved me hours of time by labeling all of the books I ordered!
Dual Language Instructional Coach
Mackin has been incredibly important to our elementary language arts & social studies programs and our secondary language arts program. This model of creating resource packages to address complex content standards is integral to how our curriculum review and implementation will occur now and into the future.
Director of Learning and Accountability
Orono High School
Long Lake, MN
Mackin helped me squeeze every dime of my grant. Instead of class sets of thirty, I was able to order sets of thirty-six that will last due to the reinforced covers I was able to add.
7th Grade Teacher
Space Center Intermediate
I am a first-year teacher in a “bare-bones” K-2 LD classroom. It was a relief when my school librarian referred me to Mackin. They chose low-level readers with high interest for my students. My students love the selections and are more eager to read.
Mackin was such a tremendous help setting up my new library. The reps and all the staff at Mackin were always eager to help me understand the process of opening a new school. My questions and concerns were answered immediately. The service was friendly and very customer oriented.
The Bakersfield City School District recently selected Mackin Educational Resources to provide our two new libraries; an elementary school and a middle school, with their opening day collections. Mackin provided a Coordinator, along with a questionnaire to determine our needs. They customized the lists for us and were flexible with our changes. We received both physical and digital copies of the proposed collection, and they followed up with additional clarification for processing. Most impressive of all is that Mackin provided a team of workers to unload and stock the two new facilities. Mackin is a professional organization in every aspect. I highly recommend them.
Coordinator, Library Media Services
Bakersfield City School District
Mackin has superb customer service. Anytime I had a question or problem, I was always helped and walked through the process. Emails or questions were always answered within 24 hours. The quality of the books was excellent and the website was very helpful. Overall, the best customer service I’ve dealt with.
Thank you so much for all your hard work. Everything looks wonderful and our opening day was a complete success!
Our experience opening a new library with Mackin couldn’t have been better. Almost every book a student or teacher asked for is here. Their expertise was very much appreciated. I would highly recommend Mackin and their services!
I was impressed with the professional, courteous, and efficient manner the Mackin representatives exhibited. They responded to all of my questions and needs in a timely manner. From the initial development of the collection to the last book being shelved, I was pleased with the experience I had with Mackin! They have a customer for life!
Mackin’s customer service is super. I had excellent suggestions from the Collection Development service and my sales representative went out of his way to be sure I had everything on the shelves ASAP.
Again, thank you for EVERYTHING. The first year of being in the library went smoothly for a lot of reasons, you being one of them. Especially your patience with my endless questions, sometimes the SAME question asked more than once.
North Thurston, SD
Our School District, Irvine Unified School District, opened two elementary schools this year. We will be opening one new school a year for the next 5 to 6 years.
Mackin’s team, from the front office to the team in the field went beyond our expectations. We had placed our collection out for bid. Our experience with Mackin from the beginning was a CAN-DO attitude. Pricing, Selection, call backs, emails, delivery, setup were all first rate. It was a pleasure dealing with their contact people in the Mid-West as well as the sales team here in California.
I am not the easiest person to deal with, so I have been told. I demand and expect 100% from a company if they wish to work with our schools in our district. With a team of three librarians, we went through each title suggested by our vendors. The number of relevant material found in Mackin’s collection far exceed the number found in their competitors. And our team was really picky.
If you are considering Mackin, I would guarantee that you will be satisfied with the level of service they provide from beginning to end. The librarian at both Elementary sites will also agree about the level of service provided.
We look forward to working with Mackin with the New Collection developments at our New High School, K-8 school and elementary schools in our near future.
Library Information Specialist
Northwood High School
We love how the materials came ready to go. It lets us get these readers out to teachers quickly. Great job! The proposal of books gave us a list we can keep to order future books. Loved everything!
Ralston Elementary School
Mackin has made order placement simple by leveling books, providing organizational tools and using book inventories to determine what we need.
Sioux Trail Elementary
The order arrived on schedule and was neatly organized and labeled clearly. The processing was beautifully done and fully met my expectations.
North Middle School
The people I worked with were courteous and knowledgeable. They went out of their way to help us find books that would work with our collection. Great job! We look forward to working with the professional staff at Mackin again.
Wind Lake, WI
Your customer service was the best!
City School District of Albany
I just wanted to let you and your team know that this has been our first year working with Mackin, and we have been very pleased with the level of service we have received from you. We switched from many years with (______) as our jobber, and were somewhat apprehensive about the change, but know we are really glad that we did. Thank you for such great service!
Walnut Hills High School Library
I am very well pleased with Mackin’s service and will gladly recommend you to everyone I know. I wish every company that we deal with is as prompt and courteous as you all are. Our sincere thanks for a job well done
San Antonio, TX
Your team and you have been Amazing! I am so glad we selected Mackin. Even with all of life happening you have all been patient and thorough in everything you do.
Central Valley, SD
I remember the company owners, Randal and Kitty, came up to Anoka and met with us when the business first began and they promised wonderful service. I started buying my books from Mackin and never left. I have always been very pleased with your service. Now, 39 teaching years later, I am retiring. So, I just placed my last Mackin order with you and appreciated your $750 coupon! Once again, you are a wonderful company to work with! Thanks for everything!
Library Media Specialist
Roosevelt Middle School
I am retiring this year and as I finish up odds and ends in our elementary library, I am very grateful for the business relationship we shared the last 21 years. I quickly realized the superior quality of your materials and the unsurpassed service and helpfulness of your staff. I have recommended Mackin to other librarians/teachers and will continue to do so. Thank you so much for being a company on which I could depend. You made my job so much easier in many ways.
Mountain Grove Elementary School
I can’t believe how much we raised! It was totally unexpected! Thank you so, so much for everything you have done for my library over these past 2 years! You have been amazing. I filled out a survey that MackinFunds sent me where I emphasized how awesome you have been. You always answer my questions (sometimes more than once!) and you are super responsive. I see almost 700 students in ONE WEEK. To be able to teach, run library centers, AND launch a fundraiser is just next to impossible. Thanks to you and MackinFunds, I can do just that! You just have no idea how thankful I am.
MackinFunds is a great fundraising strategy for libraries. The professionally prepared promotional materials are easy to use and make your time investment minimal. I amazed at how simple it was to set up and run.
Camas High School
Thank you so much for all of your help with the campaign. The system was really easy to use!
Rosa Lee Carter Elementary
The MackinFunds program is the easiest fundraiser I have ever used! No cumbersome paperwork — before, during, or after — no kids going door-to-door, no money to count nor accounts to reconcile, no complaints about products being of poor quality, etc. I would recommend this program without reservation to all of my librarian friends who need to supplement their collection development budgets. What a breeze!!
Cherry Creek School District
Greenwood Village, CO
You are good! Everything looks wonderful and I can put together the parent flyers this afternoon! Thank you so much for your prompt help. That was over and above customer service!!!
Alpharetta , GA