Mackin works with thousands of publishers to provide high-quality, custom library and classroom materials to PK-12 schools and public libraries around the world, including books, DVDs, audiobooks, educational software and more. Based in Burnsville, MN, a suburb of Minneapolis, Mackin has more than 300 employees and 15,000 customers. The company was founded 26 years ago and is still operated by its original owners.
Customization and unmatched customer service have fueled the company's consistent growth, along with a full range of free services and free shipping.
The Mackin environment is friendly and casual, and employees are hard-working and trustworthy. Qualified employees enjoy the benefits of: PTO, Flex Plan, 401(k), Health Plan, and Life Insurance.
Come join our team -- we'd love to meet you!
Mackin Educational Resources is seeking an IT Help Desk Assistant to field questions and provide technical support for our customers and staff.
Education & Experience:
- Two year AAS Degree in Computer Science, or a degree of similar or equivalent education
- One plus years technical support
Requirements include:
- At least one year of experience offering technical support on the Windows and/or Macintosh operating system
- Demonstrate excellent communication skills both verbal and written
- Strong interpersonal skills
- Excellent analytical skills
- Strong technical skills using a computer
- Ability to conceptualize a technical problem over the phone
- Full-time days, Monday – Friday
Responsibilities include:
- Diagnose computer problems over the telephone and by email to determine the source of the problem
- Prioritize requests for technical assistance
- Provide remote and in-person support for end-users
- Direct technical problems to appropriate staff if problem cannot be fixed over the phone
- Stay current on the Windows and Macintosh operating system.
- Stay current on the Mackin’s software
- Administer help desk software
Mental Demands/Physical Demands/Environment Factors:
- Maintain emotional control under stress. Maintain positive attitude when dealing with customers and staff. Some bending, stooping, climbing, and walking. Occasional lifting and carrying of heavy objects (45 lbs. or over).
To apply for this position please send resume to:
employment@mackin.com and reference "IT Help Desk Assistant."
Mackin Educational Resources is seeking a Web Developer to add to our growing IT team.
Education & Experience:
- Bachelor’s degree and three to five years of web development experience; or equivalent combination of education and experience.
Responsibilities include:
- Continually keeping up with emerging web technology and have a strategic understanding of how/when to apply it
- Plan and design information structure and architecture by studying the site concept, strategy and envisioning architectural scheme, information structure, features, functionality and user interface
- Develop applications in an object oriented environment using application development technologies including Ajax, JavaScript, DHTML, and CSS
- Create guidelines and best practices for website development
- Formulate system scope and objectives to create or modify an application
- Prepare design specifications
Requirements include:
- Experience in using SQL server 2005 database and n-tier C#/ ASP.NET development using Visual Studio 2010
- Experience in testing own code while going through code reviews
- Solid understanding of object-oriented programming concepts, theory and practices
- Excellent written and verbal skills
- Must have experience building cross browser applications in an object-oriented environment using application development technologies including Ajax, JavaScript, DHTML, and CSS
- Ability to work in a deadline-driven, demanding environment
- Ability to work as part of a highly cohesive and collaborative team
- Ability to manage multiple priorities at one time
- Full-time
- Days, Monday - Friday
Please send resume to
employment@mackin.com.